Refund policy

You can always contact us for any return question at info@efoilscotland.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. All sales on eFoils / Hydrofoilers are final and cannot be returned. Obviously defects within manufacturers warranty are covered.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

When you buy our products/services, your purchase is covered by our 14 day money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within 14 days from the date you receive your items. Just send an email to info@efoilscotland.co.uk. We'll gladly refund you 100% of your fees within 14 days of your refund request.  Any type of eFoil or surf foil purchased is final and returns can't be accepted as these are made to order.

We will always strive to provide the best customer service possible, do not hesitate to contact us at info@efoilscotland.co.uk